Privacy Policy - Orange Foods

Introduction

This Privacy Policy describes how Orange Foods and its affiliates (collectively "Orange Foods, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://order.orange-foods.info/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product /service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

If you do not agree please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

Personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID
Information shared as proof of identity or address
Sensitive personal data collected with your consent, such as your bank account or credit or debit card or other payment instrument information
Biometric information such as your facial features or physiological information (when opted for certain features)

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

Important Security Notice:

If you receive an email, a call from a person/association claiming to be Orange Foods seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage of Information

We use personal data to:

Provide the services you request
Assist sellers and business partners in handling and fulfilling orders
Enhance customer experience
Resolve disputes and troubleshoot problems
Inform you about online and offline offers, products, services, and updates
Customise your experience
Detect and protect us against error, fraud and other criminal activity
Enforce our terms and conditions
Conduct marketing research, analysis and surveys

Note: Your access to these products/services may be affected if permission is not provided to us.

Sharing of Information

We may share your personal data:

Internally within our group entities and affiliates
With third parties such as sellers, business partners, third party service providers including logistics partners
With prepaid payment instrument issuers and third-party reward programs
With government agencies or authorised law enforcement agencies when required by law

These disclosures may be required for us to provide you access to our services, to comply with our legal obligations, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or disclosure, loss or misuse. However, please note:

The transmission of information is not completely secure for reasons beyond our control
Data transmission over the internet cannot always be guaranteed as completely secure
Users are responsible for ensuring the protection of login and password records for their account

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

Right to Withdraw Consent: You have an option to withdraw your consent by writing to the Grievance Officer. Please mention "Withdrawal of consent for processing personal data" in your subject line.

Note: Your withdrawal of consent will not be retrospective. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about significant changes as required under applicable laws.

Grievance Officer

Name: [Insert Name of the Office]

Designation: [Insert Designation]

Company Address: [Insert Name and Address of the Company]

Contact Us

Phone: [Insert Phone Number]

Hours: Monday - Friday (9:00 AM - 6:00 PM)